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FAQ
FAQ
Frequently Ask Questions.
Global questions.
Once your order is shipped, you will receive a confirmation email with a tracking number and a link to our tracking page. You can monitor the real-time status of your shipment through this link.
If you receive a defective or damaged item, please contact our customer support within 7 days of receiving your order. We will guide you through the exchange process and provide a replacement or refund, as per our policy.
Yes, we offer international shipping. Shipping costs vary based on your location and the selected shipping method. You can view the shipping options and costs during the checkout process before completing your purchase.
You can easily unsubscribe from our newsletter by clicking the “unsubscribe” link at the bottom of any promotional email you receive from us. Alternatively, you can log in to your account and adjust your email preferences in the settings.
Unfortunately, once an order is placed, it enters our processing system quickly. Therefore, modifications or cancellations are challenging. Please review your order carefully before confirming the purchase. If you need assistance, contact our customer support immediately.
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Payment Questions
We accept major credit cards (Visa, MasterCard, American Express), debit cards, and PayPal. During the checkout process, you can choose your preferred payment method.
Yes, we prioritize the security of your payment information. Our website employs secure SSL encryption to protect your credit card details during the transaction. We do not store your payment information on our servers.
Currently, we do not provide installment or pay-later options. You can choose from the available payment methods during the checkout process and complete the full payment at that time.
The total displayed during checkout includes the product cost and shipping fees. Depending on your location, additional taxes may apply, and these will be clearly indicated before you confirm your purchase.
If you believe you have been overcharged or encounter a billing issue, please contact our customer support with your order details. We will investigate the matter promptly and work to resolve any discrepancies.